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How Can We Help?
Whether you need help choosing between a gazebo or pergola, have questions about your sauna order, or want to discuss your backyard project. Owned and operated by MZ Stores LLC.
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Available weekdays during business hours
Frequently Asked Questions
How long will it take to receive my order?
Orders are processed within 1 to 3 business days. Once shipped, transit time is typically 5 to 8 business days within the Continental U.S. You will receive tracking information via email as soon as your order ships.
Is shipping really free on gazebos, pergolas, and saunas?
Yes, we offer free shipping on most orders within the Continental U.S. (excludes AK/HI). There is no order minimum required. Orders ship via USPS, UPS, or FedEx based on destination and package size, and every shipment includes tracking.
What is your return and exchange policy?
We want you to be completely satisfied with your outdoor structure. If something is not right, please contact us within the return window outlined in our Return Policy page. Our team will walk you through the process and help arrange a return or exchange.
What if my gazebo or pergola arrives damaged?
We carefully package every item, but if your order arrives damaged, please contact us immediately with photos of the damage. We will arrange a replacement or refund as quickly as possible so you can enjoy your outdoor space without delay.
How do I choose the right size gazebo or pergola for my yard?
Consider the area you want to cover and how you plan to use the space, whether for dining, lounging, or entertaining. Each product listing includes detailed dimensions. If you need help deciding, send us a message with your yard measurements and we will recommend the best fit.
What materials are your barrel saunas made from?
Our barrel saunas are crafted from high-quality, weather-resistant wood designed for outdoor use. Full material specifications, wood type, and construction details are listed on each product page. Feel free to reach out if you have questions about a specific model.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Every message receives a personal reply within one business day from our team in Florence, SC.
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Built To Last
Our gazebos, pergolas, and saunas are constructed from durable materials designed for years of outdoor enjoyment.
Free Shipping
Most orders ship free within the Continental U.S. with full tracking from dispatch to your doorstep.
